However it will be chargeable if your on a lower tariff. Inefficient, extremely poor designed process. The signal is great at the front of the house but very poor at the rear. Regards, Steven_L. The only problem is duri. I joined virgin broadband yesterday. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. Switched On. To run the scan, simply connect to your. · Tap Add a room, Tap the room you're in. While connect to WiFi, Tap I’m ready. Hmmm thanks for that but that isn't quite how the conversation went. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Router placed in best possible position. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). Previously with NTL, Virgin Net, Cabletel, Cable Online. Stay safe online. Tap Start the scan and then. Best. They are free on Volt, 1GB or Oomph bundles. QuickStart, set up and connections. While connect to WiFi, Tap I’m ready. an hour ago. You can get your 1st one by signing up to WiFi max. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. The app should detect low signal and allow you to order them straight. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Hi, I too am having similar problems. . Excludes broadband faults and broadband network outages. Have you downloaded and used the Connect App yet? It'll test the connection in your home, detect black spots, and also help you order a. • Then Start the scan again. It's great to hear you're looking at having WiFi Pods. Options. Virgin TV 360. It is not great - often the reconnections drop out or can't be made. Add a Comment. 0 is normal. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Subscribe to this message's RSS feed. You cannot use a ‘purchased’ VM pods. They are free on Volt, 1GB or Oomph bundles. However, this can take up to 24 hours to be updated. I have merged them now. Then Start the scan again. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. -. Wifi keeps dropping out in some of the rooms of my house. Our new WiFi Max service allows you to have up to 3 pods. Can a kind soul pl. Did you take out Wi-Fi Max. V6. I don't understand how to order a Wi-Fi pod. Broadband. If the scan picks up that you need a pod it will allow you to order some. The pods can only be sent out one at a time too. See the following page for details, including how to order online via My Virgin Media or through the Connect app. You can order WiFi pods from the Virgin Media Connect app. Chatter and natter. Tried to order wifimax pod from my account but it asks me to chat to someone. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Thanks in advance. I'm a Very Insightful Person, I'm. Tap Start the scan. The pods can only be sent out one at a time and a minimum of 7 days apart. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. · While connect to WiFi, Tap I’m. AndChiron • 4 days ago. QuickStart, set up and connections. Am on 1GB, very weak signal in partners office and constantly disconnecting. In 'my virgin media' account it says to order from the VM connect app. We would like to show you a description here but the site won’t allow us. Re: Order WiFi pods. Hello, I wonder if someone can help me to order my first WiFi pod please. I'm going round in circles trying to get a pod online or within the My Connect app. Forum Team. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. Just joined. Hi @lojelo5 - thank you for getting back to us. However they can be chargeable depending what package you on. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Unfortunately, the message said that ordering could only be done by phone. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Clicking the link to order brings me to. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. QuickStart, set up and connections. It never arrived. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Phone. Networking and WiFi. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Hi , Thank you for your post and welcome to our community forums. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. If you can wait then wait here and a mod will help you else call CS who will order them for you. My. Sign in to My Virgin Media. Scan complete, Tap continue. After it has done this, it suggests that you 'rescan' the room. Kind regards Jodi. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. Go on live chat on VM website and request a pod. Stream from Virgin Media. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Add a room, Tap the room you're in. Sorry to hear of the lack of Wi-Fi pods being delivered to you. TV on the go. About our help and support page. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Hi @Tweeder786 . The best way to get a pod order is download the Virgin Connect app, from here do a scan. Account - Mobile. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. Wait 2 mintues for Scan. Sorry to hear that you've been unable to order your pod via connect app. QuickStart, set up and connections. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Account - Cable. Wait 2 mintues for Scan. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. . While connect to WiFi, Tap I’m ready. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. I would like to help you with this. Tap Add a room, Tap the room you're in. Networking and WiFi. Have you followed the set up instructions and troubleshooting that's detailed her. . However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Once this has been done it will advise if a pod is needed and then will allow you to order. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. --------------------. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Further exclusions & legal stuff apply. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. • Scan complete, Tap continue. i need to order a pod. Am on 1GB, very weak signal in partners office and constantly disconnecting. on 17-06-2022 22:08. Virgin Phone Switchover. Virgin Mobile. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. This link will help. . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Then Start the scan again. Complaints. Kind regards, Ilyas. Account - Mobile. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. QuickStart, set up and connections. Start the Scan (do this. Please let us know if you need any further help and we will be happy to assist. on 08-05-2023 21:07. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. Browse Virgin Media Virgin Media Community. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Not ideal when the Connect app only occasionally decides to recognise the hub. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. on 04-05-2023 16:40. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. Options. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. And the pods should be delivered within 72 hours. QuickStart, set up and connections. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. · Scan complete, Tap continue. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. QuickStart, set up and connections. My Virgin Media. Complaints. i don't have time to sit on a call to customer service for an hour. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. While connect to WiFi, Tap I’m ready. Any issues, please make your own Forum thread as easier to help 🙂. If it is poor again after the rescan, it. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Please let me know how you get on. About our help and support page. Thanks - Steve Hi. SpeedWait 2 mintues for Scan. Sorry to hear of the issues with the attempts to order Wi-Fi pods. Then Start the scan again. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Start the Scan (do this in every room) Scan complete. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. Thanks for confirming your details via private message @k850ilw. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. . Virgin Mobile. Broadband. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Apologies for the delay in responding. SpeedHi BenHawkeye . Networking and WiFi. Hub5x Poor Wifi range, how to order wifi Pods. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. No setup fee is available on all bundles, broadband & phone, and broadband only packages. TiVo. I would like to place the order for you so I am going to pop you over a private message to take a few more details. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. 🌞QuickStart, set up and connections. Manage Your Account. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Forum; Apps. Sorry to hear that you've been unable to order your pod via connect app. No setup fee is available on all bundles, broadband & phone, and broadband only packages. While connect to WiFi, Tap I’m ready. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Please look out for the envelope on the top right of. Account - Cable. It says as a volt customer I can have up to three. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. Please look out for the purple envelope in the top right of your screen. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Speed. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. . Tap Start the scan. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Our new WiFi Max service allows you to have up to 3 pods. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Hi. Stay safe online. I have a volt M200 package. SpeedQuickStart, set up and connections. It is not coming up on the virgin connect site. Certainly a pod can help with this. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. I will send a private message - watch out for the purple envelope. The pods can only be sent out one at a time too. I will be able to assist you on this and get the Wi-Fi pods sent out. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. . 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Forum; Apps. Up to 3 WiFi Pods if needed. I am going to send you a private message. The Virgin Media Connect app is the control unit for your WiFi. Hmm. Please look out for the purple envelope in the top right of your screen. Networking and WiFi. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Virgin Phone Switchover. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Browse Virgin Media Virgin Media Community. This will be available via the purple envelope on the top right of this page. Signal does not reach my bedroom. We apologise for any frustration this experience may have caused. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The pods can only be sent out one at a time too. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Please have a look here. Phone. Check out the purple envelope in the top right hand corner for a private message from me. Home Phone. If the Connect app is not working for you, wait here. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. The mesh wifi pods now come with a speed guarantee . Browse Virgin Media Virgin Media Community. Our new WiFi Max service allows you to have up to 3 pods. • Then Start the scan again. Virgin TV 360. They are free on Volt, 1GB or Oomph bundles. - 5289462. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. I found out there should be an isolation box. Wait 2 mintues for Scan. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. How to perform the scan and order the wifi pods when using the Connect app. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Regards, Steven_L. The official route is to use the Connect app to scan your Property and order an initial Pod. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Switched On Families. Scan complete, Tap continue. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. Tried to call but no go there either. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. . SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Otherwise WiFi Max is an £8 Monthly addition to. SpeedWait 2 mintues for Scan. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Networking and WiFi. I don't work for Virgin Media. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. 0 Kudos. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Download the Virgin Media Connect app now. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Hello, I wonder if someone can help me to order my first WiFi pod please. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. · While connect to WiFi, Tap I’m ready. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. HI had virgin media installed on Saturday. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. . Check out the do's and don'ts, in our Community FAQs. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Typically, extenders are linked through a wired port using an Ethernet cable. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Security matters. I have used the Virgin Connect app to confirm these speeds. Tap Start the scan. 3 weeks ago. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. A couple parts of house have very poor signal. Gaming Support. It's up to three in total depending upon coverage. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I have the option on the site but it errors out, classic. . (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. WiFi Pods and Boosters. SpeedOur new WiFi Max service allows you to have up to 3 pods. Hmmm thanks for that but that isn't quite how the conversation went. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. . Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Virgin Media; My Virgin Media; Shop; Help;. How to perform the scan and order the wifi pods when using the Connect app. Manage Your Account. . Scan complete, Tap continue. I loose WiFi connection completely from half way down my hallway and need the signal to. Hi , Thank you for your post and welcome back to our community forums. Tried to order wifimax pod from my account but it asks me to chat to someone. Called the customer services number and after going through multiple menus was sent a link that did not work. 😞 I will assist you on this and send a private message. I have a volt M200 package. Then Start the scan again. . • View, manage and even order WiFi Pods*. I have done room tests and need pods but similarly cannot see how to order them. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Hi, I am a new customer. Virgin Mobile. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Sorry to see you are having problems ordering the wifi boosters. Here you can change your network name (SSID) and password, choose which. • Tap Add a room, Tap the room you're in. I loose WiFi connection completely from half way down my hallway and need the signal to. If the scan picks up that you need a pod it will allow you to order some. If the scan picks up that you need a pod it will allow you to order some. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same.